Refund policy

Payments for Repocellar are processed by Paddle.com, our reseller and Merchant of Record. You can ask us or Paddle for a refund; Paddle issues it to your original payment method.

When you can get a refund

• Within 14 days of a payment — first subscription or a renewal — you can ask for a full refund of that payment, no questions asked.
• After 14 days, we look at requests case by case, for example if a problem on our side stopped you from using paid features.
• If you live in the EU or UK, you also have the statutory rights described in Paddle’s buyer terms, which this policy does not reduce.

What happens after a refund

• A refund ends paid features immediately and your account moves to Free.
• Your backups are not deleted. They stay downloadable; new uploads pause while you are over the Free storage limit.

Cancelling instead

You can cancel at any time in Settings → Subscription. Cancelling stops the next renewal; paid features continue until the end of the period you already paid for. Cancelling on its own does not refund the current period.

How to ask

Email support@repocellar.com from your account email, or reply to your Paddle receipt.

Legal review required: confirm the 14-day window matches the Paddle account settings and Paddle’s buyer terms.